Do you want to return part of your order? If you are still in the cooling-off period, this is always possible.
Cooling-off period
We do everything we can to carry out your order satisfactorily. If you still want to cancel the purchase, you can do so within 14 days after receiving the complete order. This period will start as
soon as the package has been received by you or on your behalf.
After making the return known, you have 14 days to actually return the purchase. If the machine is not returned to us within 14 days, we keep the right to approve the return.
Please note; the right of withdrawal applies to consumer purchases, not to business purchases. If you as a business customer would like to exchange a product within our range, we are
happy to look at the possibilities together with you.

Return procedure
1. Request an RMA number within 14 days of receiving your order. You will also find the shipping address with the request.
2. When you request an RMA, you can mention the reason to avoid unnecessary returns, we recommend that you pass this on at all times. However, it is not mandatory to pass this on
3. The shipment must be returned as soon as possible and at the latest within 14 days after the award of the RMA.
4. Keep in mind that you can judge a product like in a physical store. For example, vacuum packaging and/or dust-tight packaging may not be opened. A lawn mower may be unpacked to
view, but no grass can be mowed with this.
5. If a product/return shipment is used or damaged, BRIMI Tools may charge a depreciation.
6. Do not write texts or stick stickers or tape on the packaging. This may result in a depreciation charge.
7. Pack the return items in a box to prevent damage during transport.
8. The costs for the return shipment are for your own account.
9. An RMA number must always be visible on the return shipment.
10. You carry the risk of the return. We therefore advise to send the shipment by registered mail. Keep the proof of shipment at all times, with this you can always trace the shipment and you
can claim the damage with the carrier in case of a loss.
11. The purchase price of the shipment will be credited to the account number known to us as soon as possible, but no later than 14 days after receipt of your return shipment.
12. If the entire order is returned, we will credit the original invoice including shipping costs. This is not the cost of the return shipment.
After we have received and confirmed the return shipment, the purchase price will be refunded as soon as possible, but no later than 14 days at the latest, to the account number known to us.
If you have ordered with AfterPay, this will be communicated to them within 14 days so that you do not receive any payment reminders.